FAQ

<Payment>

What currency are your prices in?

Prices are in Singapore Dollars (SGD).

 

What modes of payment can I use?

We currently accept credit card payment through Stripe.

 

<Shipping and Delivery>

Where do you ship to?

We ship internationally.

 

How much is domestic shipping?

Shipping within Singapore is at a flat rate of $3.50.

 

How much is international shipping?

Let us know your order and shipping address, and we'll get back to you with the estimated cost.

   

<Orders>

When will my order reach me?

All orders are packed and shipped out within 2 working days after purchase on this website. You will receive an order confirmation email, as well as an email with tracking information once your order has been processed.

Do expect delays as shipping loads have increased due to Covid19.

 

<Returns and Exchanges>

I changed my mind on a product and would like to return it.

We currently do not accept returns or exchanges.

 

<Others>

Do you guys have a brick-and-mortar store?

We are a purely e-commerce business, with no plans for a physical retail space at the moment.

 

If you still have any doubts, please drop us an email at sales@adgroupsg.com. We're always happy to help!